Frequently Asked Questions
Your questions, our answers. If your question isn't listed, write us.
🏭 Warehouse Location
Where are your products manufactured and shipped from?
Our goods are manufactured in the USA, Canada, and Australia, and shipped from warehouses within these respective countries. Customers receive their orders directly from the warehouse located in their region.
🛒 Orders
How do I place an order?
Browse our products, add your favorites to the cart, and proceed to checkout to complete your purchase.
Can I modify or cancel my order after placing it?
Yes, but only within 12 hours after your order is placed. After that, we begin processing and can’t make changes.
How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with tracking details.
💳 Payment
What payment methods do you accept?
We currently accept PayPal for secure and fast checkout.
Is my payment information secure?
Absolutely. All transactions are encrypted and processed securely through PayPal.
🔄 Return & Exchange
What is your return policy?
Every product ordered is specially made, filled, and packaged. This means that every order is individual and cannot be refunded.
The only exceptions to our No Refund Policy include:
Defective or Damaged Items: If you receive items that are defective or damaged, please report this within 5 days of receiving the item.
Wrong Item Sent: If you receive an item different from the one you ordered, please notify our Customer Service within 5 days for a refund or exchange.
Expired Products: If a product arrives in an expired condition, please report this to our Customer Service within 5 days for a potential refund or replacement.
If any of these situations apply to you, please reach out to our customer service via the Contact & Service Form.
How do I request a return or exchange?
Please use our Return & Refund Portal or the Contact & Service Form.
Are there items that cannot be returned or exchanged?
Yes, personalized or final-sale items cannot be returned.
🚚 Shipping
Do you ship internationally?
Our goods are manufactured in the USA, Canada, and Australia, and shipped from warehouses within these respective countries.
How long does delivery take?
Standard delivery takes 3–9 business days depending on your location.
How much does shipping cost?
Standard shipping is $6.99 for orders under $100. Orders of $100 or more ship free.
Please be mindful of currency conversion in your home country, as well as in our production and shipping locations, Canada and Australia.
What if my package is delayed or lost?
If your order hasn’t arrived within the estimated timeframe, please contact us and we’ll help resolve the issue: Contact & Service Form.
What if my package or product arrives damaged?
Please contact customer service within 5 days of receiving the shipment via the Contact & Service Form or the Return & Refund Portal.
What if my shipment is incomplete?
Please contact customer service within 5 days of receiving the shipment via the Contact & Service Form.